VinoVeritas receives a high volume of customer queries daily, ranging from product inquiries to delivery status checks. The company uses Deskhero's ticket management and user groups features to categorize and assign these tickets efficiently. However, the sheer volume of tickets often leads to delayed responses.
With Deskhero's advanced AI capabilities, VinoVeritas is able to leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data. This helps in finding relevant content which is sent through OpenAIs ChatGPT to generate suggested replies. This significantly reduces the time taken to respond to tickets and improves customer satisfaction.
Furthermore, the AI-enhanced search results allow the customer support team to quickly find relevant information from the knowledge base or previous tickets. This is particularly useful in handling complex queries that require detailed knowledge about the wines.
The custom fields feature allows VinoVeritas to capture specific details about each query, such as the type of wine or the region it comes from. This data is then used by the AI to provide more accurate and personalized responses.
Overall, Deskhero's AI capabilities have enabled VinoVeritas to handle customer queries more efficiently, resulting in improved customer satisfaction and reduced response times.
How does Deskhero's AI suggest replies?
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then processed by OpenAI's ChatGPT to generate suggested replies.
How does the AI-enhanced search work?
The AI-enhanced search uses OpenAI Embeddings to find relevant content from the knowledge base, previous tickets, uploaded files, and scraped website data. This allows the customer support team to quickly find the information they need.
How does the custom fields feature work with the AI?
The custom fields feature allows you to capture specific details about each query. This data is then used by the AI to provide more accurate and personalized responses.
* This article provides an example of how a fictive company in the Wholesale of Red Wines industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
