PeakTop Supplies deals with a diverse range of customers, each with unique needs and queries. They turned to Deskhero to help manage their customer support and provide timely, accurate responses. The AI capabilities of Deskhero, particularly the use of OpenAI embeddings, have been instrumental in achieving this.
The AI analyses previous tickets to suggest relevant responses. This has significantly reduced the time taken to respond to customer queries, improving customer satisfaction. The AI also learns from these interactions, continually improving its response suggestions over time.
PeakTop Supplies also uses Deskhero's knowledge base feature to create a comprehensive repository of information. They have uploaded their product catalogs, installation guides, and other relevant documents. The AI uses this information to generate articles and enhance search results, providing customers with instant access to the information they need.
With Deskhero's website scraping feature, PeakTop Supplies has been able to further enhance their customer support. The AI scrapes data from their website and uses it to improve search results and reply suggestions. This has resulted in fewer tickets being generated, as customers can find the information they need more easily.
By integrating Deskhero with their existing systems using the REST API, PeakTop Supplies has been able to streamline their customer support operations. The platform's advanced AI capabilities have not only improved their efficiency but also enhanced the customer experience.
How does Deskhero's AI improve customer satisfaction?
Deskhero's AI improves customer satisfaction by providing faster, more accurate responses to customer queries. It analyses previous tickets to suggest relevant responses and learns from these interactions to continually improve its suggestions.
How does the knowledge base feature enhance customer support?
The knowledge base feature allows you to create a comprehensive repository of information. The AI uses this information to generate articles and enhance search results, providing customers with instant access to the information they need.
How does the website scraping feature reduce the number of tickets generated?
The website scraping feature allows the AI to scrape data from your website and use it to improve search results and reply suggestions. This makes it easier for customers to find the information they need, reducing the number of tickets generated.
* This article provides an example of how a fictive company in the Wholesale of roofing materials industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
