SkyHigh Roofing Wholesale receives numerous customer queries every day. Managing these queries was a challenge until they implemented Deskhero. The platform's ticket management feature, combined with its advanced AI capabilities, has greatly improved their helpdesk efficiency.
The AI uses OpenAI embeddings from previous tickets to suggest relevant responses. This has not only reduced the time taken to respond to queries but also ensured the accuracy of the responses. The AI also learns from these interactions, continually improving its response suggestions.
SkyHigh Roofing Wholesale has also found Deskhero's knowledge base feature invaluable. They have uploaded their product manuals, installation guides, and other documents. The AI uses these files to generate articles, which are used to provide instant, accurate responses to customer queries. This has reduced the workload on their support team and improved customer satisfaction.
With Deskhero's website scraping feature, SkyHigh Roofing Wholesale has been able to provide better support to their customers. The AI scrapes data from their website and uses it to enhance search results and reply suggestions. This has reduced the number of tickets generated and made it easier for customers to find the information they need.
By integrating Deskhero with their existing systems using the REST API, SkyHigh Roofing Wholesale has been able to streamline their helpdesk operations. The platform's advanced AI capabilities have transformed their customer support, improving efficiency and customer satisfaction.
How does Deskhero's AI improve helpdesk efficiency?
Deskhero's AI improves helpdesk efficiency by providing relevant response suggestions based on previous tickets. This reduces the time taken to respond to queries and ensures the accuracy of the responses.
How does the knowledge base feature reduce the workload on the support team?
The knowledge base feature allows you to upload files like manuals, installation guides, and other documents. The AI uses these files to generate articles, which can be used to provide instant, accurate responses to customer queries. This reduces the workload on the support team.
How does the website scraping feature improve customer support?
The website scraping feature allows the AI to scrape data from your website and use it to enhance search results and reply suggestions. This makes it easier for customers to find the information they need and reduces the number of tickets generated.
* This article provides an example of how a fictive company in the Wholesale of roofing materials industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
