ChillBox Wholesale has a large team spread across different locations. Coordinating between team members and keeping everyone updated was a challenge. With Deskhero's user groups feature, they were able to create specific groups based on roles and responsibilities, making communication more efficient.
The company also leverages Deskhero's advanced AI capabilities to manage their extensive knowledge base. The AI uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to enhance search results, making it easier for team members to find the information they need.
Deskhero's ticket management system has also proved invaluable for ChillBox Wholesale. The AI categorizes and prioritizes tickets based on their content, ensuring that important tasks are not overlooked. This has resulted in improved operational efficiency and better task management.
ChillBox Wholesale also uses Deskhero's custom fields feature to tailor the platform to their specific needs. They have created custom fields for different types of tasks and inquiries, making it easier to track and manage them.
Overall, ChillBox Wholesale has found that Deskhero's advanced AI capabilities have significantly improved their internal communication and operational efficiency. The platform has made it easier for them to manage tasks, find information, and communicate effectively.
How does Deskhero's AI enhance the search results in the knowledge base?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to understand the context of the search. It then uses this information to provide the most relevant search results.
How does Deskhero's ticket management system work?
Deskhero's AI categorizes and prioritizes tickets based on their content. This ensures that important tasks are not overlooked and are addressed in a timely manner.
How does ChillBox Wholesale use Deskhero's custom fields feature?
ChillBox Wholesale uses the custom fields feature to create specific fields for different types of tasks and inquiries. This makes it easier for them to track and manage these tasks and inquiries.
* This article provides an example of how a fictive company in the Wholesale sale of ice cream industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
