Frosty Delights receives a large volume of customer inquiries daily, ranging from product availability to delivery status. By leveraging Deskhero's AI capabilities, the company has been able to automate the process of responding to common queries. The AI uses OpenAI embeddings from previous tickets and knowledge base articles to generate suggested replies, reducing the time spent by customer service representatives on routine questions.
The company also uses Deskhero's AI to enhance search results within their internal knowledge base. This allows customer service representatives to quickly find relevant information when dealing with more complex queries. The AI uses data from uploaded files like policies, manuals, presentations, and even scraped website data to provide the most relevant search results.
Deskhero's ticket management system has also been a game-changer for Frosty Delights. The AI can categorize and prioritize tickets based on their content, ensuring that urgent issues are addressed promptly. This has led to improved customer satisfaction rates.
Furthermore, the company has taken advantage of Deskhero's custom fields and user groups to tailor the platform to their specific needs. They have created custom fields for different types of inquiries and set up user groups based on roles and responsibilities within the customer service team.
Overall, Frosty Delights has found that Deskhero's advanced AI capabilities have greatly improved their customer support operations. They have been able to respond to customer inquiries more quickly and accurately, leading to higher customer satisfaction.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to understand the context of the inquiry. It then uses this information to generate a suggested reply.
How does Deskhero's AI enhance search results?
The AI uses data from various sources, including previous tickets, knowledge base articles, uploaded files, and scraped website data to provide the most relevant search results.
How does Deskhero's ticket management system prioritize tickets?
Deskhero's AI can categorize and prioritize tickets based on their content. This ensures that urgent issues are addressed promptly.
* This article provides an example of how a fictive company in the Wholesale sale of ice cream industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
