HydroFlow Distributors deals with a large volume of customer queries every day. With Deskhero's AI capabilities, these queries are efficiently sorted and categorized, ensuring they are handled by the most suitable team or individual. This has resulted in faster response times and increased customer satisfaction.
The AI also uses OpenAI Embeddings from previous tickets and knowledge base articles to suggest relevant replies. This feature has not only lightened the load for the customer support team but also ensured that customers receive consistent and accurate information.
Deskhero's AI also enhances the search results in the knowledge base. By analyzing the content of uploaded files like policies, manuals, and presentations, it provides more accurate and relevant search results. This has made it easier for both the support team and customers to find the information they need.
Additionally, HydroFlow Distributors uses Deskhero's website scraping feature to keep their knowledge base current. The AI automatically scrapes new information from their website and updates the knowledge base accordingly.
In conclusion, Deskhero's advanced AI capabilities have empowered HydroFlow Distributors to deliver faster and more personalized customer support, leading to improved customer loyalty and a stronger brand image.
How does Deskhero's AI help in managing customer queries?
Deskhero's AI uses OpenAI Embeddings to analyze the content of the queries. It then sorts and categorizes them, ensuring they are handled by the most suitable team or individual.
How does the AI suggest replies?
The AI uses OpenAI Embeddings from previous tickets and knowledge base articles to suggest relevant replies. This ensures that customers receive consistent and accurate information.
How does the AI enhance search results?
The AI analyzes the content of uploaded files like policies, manuals, and presentations and uses this information to provide more accurate and relevant search results.
* This article provides an example of how a fictive company in the Wholesale of Sanitary Equipment industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
