Sanitec Solutions receives hundreds of customer queries daily, ranging from product inquiries to technical support requests. Using Deskhero's AI capabilities, they can quickly sort and categorize these tickets, ensuring that they are directed to the right department or individual. This has significantly reduced response times and improved customer satisfaction.
The advanced AI also leverages OpenAI Embeddings from previous tickets and knowledge base articles to suggest relevant replies. This feature has not only reduced the workload of the customer support team but also ensured consistent and accurate responses.
Deskhero's AI also enhances the search results in the knowledge base. By analyzing the content of uploaded files like policies, manuals, and presentations, it provides more precise and relevant search results. This has made it easier for both the support team and customers to find the information they need.
Furthermore, Sanitec Solutions uses Deskhero's website scraping feature to keep their knowledge base up-to-date. The AI automatically scrapes new information from their website and updates the knowledge base accordingly.
Overall, Deskhero's advanced AI capabilities have enabled Sanitec Solutions to provide faster and more efficient customer support, improving their reputation and customer loyalty.
How does Deskhero's AI categorize tickets?
Deskhero's AI uses OpenAI Embeddings to analyze the content of the tickets. It then categorizes them based on their content and directs them to the appropriate department or individual.
How does the AI suggest replies?
The AI uses OpenAI Embeddings from previous tickets and knowledge base articles to suggest relevant replies. This ensures consistent and accurate responses.
How does the AI enhance search results?
The AI analyzes the content of uploaded files like policies, manuals, and presentations and uses this information to provide more precise and relevant search results.
* This article provides an example of how a fictive company in the Wholesale of Sanitary Equipment industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
