Galaxy Gear Distributors was dealing with a high volume of customer support tickets. The support team was overwhelmed and struggling to respond to queries in a timely manner. By implementing Deskhero, the company was able to automate ticket management and improve response times.
The company uploaded their product manuals, policies, and other relevant documents into Deskhero. The platform's AI capabilities analyzed these documents using OpenAI Embeddings and created a comprehensive knowledge base. This knowledge base is used to provide suggested replies to customer queries, reducing the time taken to respond to tickets.
Deskhero's AI also enhances search results, making it easier for the support team to find the information they need. When a customer has a technical issue with a specific model of satellite receiver, the support team can quickly find all related documents and previous tickets. This allows them to provide accurate and timely support.
Galaxy Gear Distributors also uses Deskhero's website scraping feature to keep their knowledge base up-to-date. The AI scans the company's website and updates the knowledge base with any new information, ensuring that the support team always has the most current data.
Since implementing Deskhero, Galaxy Gear Distributors has seen a significant improvement in their customer support. Response times have decreased, customer satisfaction has increased, and the support team is more efficient.
How does Deskhero's AI generate a knowledge base?
Deskhero's AI uses OpenAI Embeddings to analyze uploaded documents like product manuals, policies, and other relevant files. It then generates a knowledge base that can be used to provide suggested replies to customer queries.
How does Deskhero's AI enhance search results?
Deskhero's AI uses the generated knowledge base to enhance search results. When a member of the support team searches for information, the AI uses the knowledge base to provide the most relevant results.
How does Deskhero keep the knowledge base up-to-date?
Deskhero uses a website scraping feature to scan the company's website for new information. The AI then updates the knowledge base with this new data, ensuring that the support team always has the most current information.
* This article provides an example of how a fictive company in the Wholesale of Satellite Receivers and Antennas industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
