Sausage Supreme receives numerous customer inquiries daily, ranging from product details, delivery status, to complaints. With Deskhero's ticket management system, the company can efficiently organize, prioritize, and respond to these tickets. The AI capabilities of Deskhero further enhance this process by suggesting replies based on OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies or manuals.
The company also uses Deskhero's custom fields feature to categorize tickets based on product type, issue, and urgency level. This structured data list helps the support team to quickly identify and address high-priority issues, improving the overall response time.
Deskhero's AI-powered comprehensive search bar is another tool that Sausage Supreme finds invaluable. The search bar uses AI to enhance search results, making it easier for the support team to find relevant information from the knowledge base, previous tickets, and uploaded files.
Additionally, Sausage Supreme uses Deskhero's website scraping feature to keep their knowledge base updated with the latest information from their website. The AI capabilities of Deskhero ensure that the scraped data is accurately categorized and easily accessible.
Overall, Deskhero's advanced AI capabilities have significantly improved Sausage Supreme's customer support efficiency and effectiveness, leading to increased customer satisfaction.
How does Deskhero's AI suggest replies?
Deskhero's AI suggests replies based on OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files. It analyzes this data to generate the most appropriate response.
How does the AI-enhanced search bar work?
The AI-enhanced search bar uses OpenAI Embeddings to provide more accurate and relevant search results. It considers data from previous tickets, knowledge base articles, and uploaded files.
How does Deskhero's website scraping feature work?
Deskhero's website scraping feature automatically extracts data from your website and adds it to your knowledge base. The AI capabilities ensure that the scraped data is accurately categorized and easily accessible.
* This article provides an example of how a fictive company in the Wholesale of sausages and cured meats industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
