Cured Meats Central receives a wide range of customer inquiries every day. Using Deskhero's ticket management system, they can effectively organize, prioritize, and respond to these tickets. The platform's AI capabilities further enhance this process by suggesting replies based on OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies or manuals.
The company also leverages Deskhero's user groups feature to assign tickets to specific teams based on the nature of the inquiry. This ensures that the right team handles each ticket, improving response accuracy and efficiency.
Deskhero's AI-powered comprehensive search bar is another tool that Cured Meats Central finds invaluable. The search bar uses AI to enhance search results, making it easier for the support team to find relevant information from the knowledge base, previous tickets, and uploaded files.
Moreover, Cured Meats Central uses Deskhero's website scraping feature to keep their knowledge base updated with the latest information from their website. The AI capabilities of Deskhero ensure that the scraped data is accurately categorized and easily accessible.
In summary, Deskhero's advanced AI capabilities have significantly improved Cured Meats Central's helpdesk service efficiency and effectiveness, leading to increased customer satisfaction.
How does Deskhero's AI suggest replies?
Deskhero's AI suggests replies based on OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files. It analyzes this data to generate the most appropriate response.
How does the AI-enhanced search bar work?
The AI-enhanced search bar uses OpenAI Embeddings to provide more accurate and relevant search results. It considers data from previous tickets, knowledge base articles, and uploaded files.
How does Deskhero's website scraping feature work?
Deskhero's website scraping feature automatically extracts data from your website and adds it to your knowledge base. The AI capabilities ensure that the scraped data is accurately categorized and easily accessible.
* This article provides an example of how a fictive company in the Wholesale of sausages and cured meats industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
