ImageTech's support team used to spend a significant amount of time managing and sorting through support tickets. With Deskhero's AI-powered ticket management feature, tickets are automatically categorized and prioritized, saving the team valuable time and allowing them to focus on resolving issues.
Deskhero's AI capabilities also improve ImageTech's knowledge base. By using OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files, Deskhero can generate suggested replies. This not only enhances the quality of responses but also reduces the response time, leading to improved customer satisfaction.
Deskhero's website scraping feature ensures that ImageTech's knowledge base is always up-to-date with the latest information from their website. This eliminates the need for manual updates and ensures that the support team always has the most current information at their disposal.
The comprehensive search bar, powered by AI, has made it easier for ImageTech's support team to find relevant content quickly. The search results are enhanced with OpenAI embeddings, providing more accurate and relevant results.
Lastly, ImageTech uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration has further streamlined their support processes, making it easier for the team to manage tickets and respond to customers.
How does Deskhero's AI improve ticket management?
Deskhero's AI automatically categorizes and prioritizes support tickets, saving the support team valuable time and allowing them to focus on resolving issues.
How does Deskhero's AI enhance the knowledge base?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This enhances the quality of responses and reduces response time.
How does Deskhero's website scraping feature work?
Deskhero's website scraping feature automatically updates the knowledge base with the latest information from the company's website, eliminating the need for manual updates.
* This article provides an example of how a fictive company in the Wholesale Scanners industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
