ScanMax receives numerous support tickets daily, which were previously managed manually. With Deskhero's ticket management feature powered by AI, ScanMax can now automatically categorize and prioritize tickets based on urgency and topic. This has significantly reduced the time spent on ticket sorting and increased the overall efficiency of the support team.
Deskhero's AI capabilities also enhance ScanMax's knowledge base. By leveraging OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files like policies, manuals, and presentations, Deskhero can generate suggested replies for the support team. This feature has not only improved the quality of responses but also reduced the response time, leading to higher customer satisfaction.
Deskhero's website scraping feature allows ScanMax to keep their knowledge base up-to-date with the latest information from their website. The AI capabilities ensure that any changes or updates on the website are automatically reflected in the knowledge base, eliminating the need for manual updates.
The comprehensive search bar powered by AI has made it easier for ScanMax's support team to find relevant content quickly. By using OpenAI embeddings, the search results are enhanced, providing more accurate and relevant results.
Finally, ScanMax uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration has further streamlined their support processes, making it easier for the team to manage tickets and respond to customers.
How does Deskhero's AI improve ticket management?
Deskhero's AI categorizes and prioritizes support tickets automatically based on urgency and topic. This reduces the time spent on ticket sorting and increases the overall efficiency of the support team.
How does Deskhero's AI enhance the knowledge base?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies for the support team. This improves the quality of responses and reduces response time.
How does Deskhero's website scraping feature work?
Deskhero's website scraping feature automatically updates the knowledge base with the latest information from the company's website. This eliminates the need for manual updates.
* This article provides an example of how a fictive company in the Wholesale Scanners industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
