GreenGrow Solutions has a large and diverse clientele that often needs assistance with their purchased equipment. To manage these requests, GreenGrow uses Deskhero's ticket management system. The introduction of Deskhero's advanced AI capabilities has revolutionized their customer service operations.
The AI capabilities of Deskhero allow GreenGrow to quickly and accurately respond to customer queries. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. This not only speeds up the response time but also ensures that the responses are accurate and helpful.
Additionally, the AI capabilities have improved the search results on GreenGrow's helpdesk. When a customer or a support representative searches for a term, the AI uses the embeddings to find the most relevant content. This has significantly improved the efficiency of the helpdesk and has led to higher customer satisfaction.
Deskhero's AI capabilities have also been instrumental in maintaining and updating GreenGrow's knowledge base. The AI can generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from the company's website. This has made it easier for GreenGrow to keep their knowledge base comprehensive and up-to-date.
Overall, the integration of Deskhero's advanced AI capabilities into their customer service operations has allowed GreenGrow Solutions to provide faster and more accurate responses, improve their helpdesk's efficiency, and maintain a comprehensive knowledge base, leading to higher customer satisfaction.
How does the AI generate suggested replies?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to understand the context of the query. It then generates a suggested reply based on this information.
How does the AI improve the search results?
When a term is searched, the AI uses the embeddings to find the most relevant content from the knowledge base, previous tickets, uploaded files, and scraped website data. This improves the accuracy of the search results.
How does the AI help in maintaining the knowledge base?
The AI can generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from the company's website. This makes it easier to keep the knowledge base updated and comprehensive.
* This article provides an example of how a fictive company in the Wholesale of seed drilling and fertilizing equipment industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
