SeedMaster Inc. has a vast customer base that often requires assistance with various equipment. The company uses Deskhero's ticket management system to handle customer queries efficiently. However, the real game-changer has been the integration of Deskhero's advanced AI capabilities. This feature leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to generate suggested replies.
With the help of AI, SeedMaster Inc. has been able to reduce the time taken to respond to customer queries significantly. The AI analyzes the query, finds relevant content from the knowledge base, and generates a suggested reply, which the customer support representative can then customize and send.
Furthermore, the AI capabilities have also enhanced the search results on the company's helpdesk. When a customer or a support representative searches for a term, the AI uses the embeddings to find the most relevant content, thereby saving time and improving the accuracy of the search results.
Deskhero's AI capabilities have also helped SeedMaster Inc. in creating a more robust knowledge base. The AI can generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from the company's website. This feature has made it easier for the company to keep their knowledge base updated and comprehensive.
Overall, the integration of Deskhero's advanced AI capabilities into their customer support services has enabled SeedMaster Inc. to improve their response times, enhance the accuracy of their search results, and maintain a comprehensive knowledge base, thereby increasing customer satisfaction.
How does the AI generate suggested replies?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to understand the context of the query. It then generates a suggested reply based on this information.
How does the AI enhance the search results?
When a term is searched, the AI uses the embeddings to find the most relevant content from the knowledge base, previous tickets, uploaded files, and scraped website data. This improves the accuracy of the search results.
How does the AI help in maintaining the knowledge base?
The AI can generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from the company's website. This makes it easier to keep the knowledge base updated and comprehensive.
* This article provides an example of how a fictive company in the Wholesale of seed drilling and fertilizing equipment industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
