Agritech Wholesale Ltd. deals with a wide range of customers who often require assistance with their equipment. To manage these requests, Agritech uses Deskhero's ticket management system. The addition of Deskhero's advanced AI capabilities has significantly improved their customer support services.
The AI capabilities of Deskhero enable Agritech to respond to customer queries quickly and accurately. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. This has greatly reduced the response time and improved the quality of the responses.
Moreover, the AI capabilities have enhanced the search results on Agritech's helpdesk. When a customer or a support representative searches for a term, the AI uses the embeddings to find the most relevant content. This has increased the efficiency of the helpdesk and resulted in higher customer satisfaction.
Deskhero's AI capabilities have also been crucial in maintaining and updating Agritech's knowledge base. The AI can generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from the company's website. This has simplified the process of keeping the knowledge base comprehensive and current.
Overall, the integration of Deskhero's advanced AI capabilities into their customer support services has allowed Agritech Wholesale Ltd. to provide faster and more accurate responses, improve their helpdesk's efficiency, and maintain a comprehensive knowledge base, leading to higher customer satisfaction.
How does the AI generate suggested replies?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to understand the context of the query. It then generates a suggested reply based on this information.
How does the AI improve the search results?
When a term is searched, the AI uses the embeddings to find the most relevant content from the knowledge base, previous tickets, uploaded files, and scraped website data. This improves the accuracy of the search results.
How does the AI help in maintaining the knowledge base?
The AI can generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from the company's website. This makes it easier to keep the knowledge base updated and comprehensive.
* This article provides an example of how a fictive company in the Wholesale of seed drilling and fertilizing equipment industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
