RainDrops Wholesalers deals with a high volume of customer inquiries every day, spanning from product details to troubleshooting advice. The company uses Deskhero's AI capabilities to manage these tickets effectively. The AI system leverages OpenAI Embeddings to study past tickets, knowledge base articles, uploaded documents, and scraped website data. This data is then used to suggest appropriate responses, significantly cutting down response times.
The firm also takes advantage of Deskhero's custom fields and structured data lists to classify and prioritize customer inquiries. This feature, coupled with the AI's capacity to generate suggested replies, enables the customer service team to focus on more complicated queries, while the AI handles routine questions.
RainDrops Wholesalers has found immense value in Deskhero's knowledge base feature. The AI system autonomously generates articles from word, powerpoint, and pdf files, simplifying the process for the support team to access and share information with customers. The comprehensive search bar further boosts this process by offering quick access to pertinent content.
Deskhero's website scraping feature has been a game-changer for RainDrops Wholesalers. The AI system periodically scrapes the company's website for updates, ensuring the support team is always equipped with the most recent information. This feature has drastically reduced the instances of outdated or incorrect responses given to customers.
Lastly, the company uses Deskhero's REST API to integrate the platform with their existing systems, creating a seamless workflow. The AI capabilities of Deskhero have not only optimized the efficiency of RainDrops Wholesalers' customer service operations but also improved the overall customer experience.
How does Deskhero's AI system generate suggested replies?
Deskhero's AI system uses OpenAI Embeddings to analyze past tickets, knowledge base articles, uploaded files, and scraped website data. It then uses this information to generate suggested replies to customer inquiries.
How does Deskhero's website scraping feature work?
Deskhero's AI system periodically scrapes your website for updates. This ensures that your support team always has the most recent information and reduces the instances of outdated or incorrect responses given to customers.
Can Deskhero be integrated with our existing systems?
Yes, Deskhero offers a REST API that allows you to integrate the platform with your existing systems, creating a seamless workflow.
* This article provides an example of how a fictive company in the Wholesale of Showerheads and Faucets industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
