Cascade Supplies handles numerous customer inquiries daily, covering product features to installation instructions. The company employs Deskhero's AI capabilities to efficiently manage these tickets. The AI system uses OpenAI Embeddings to examine previous tickets, knowledge base articles, uploaded files, and scraped website data. This information is then used to suggest relevant responses, significantly reducing response times.
The company also leverages Deskhero's custom fields and structured data lists to sort and prioritize customer queries. This feature, along with the AI's ability to generate suggested replies, allows the customer support team to tackle more complex queries, while the AI takes care of routine questions.
Cascade Supplies has also greatly benefited from Deskhero's knowledge base feature. The AI system automatically generates articles from word, powerpoint, and pdf files, making it easier for the support team to access and share information with customers. The comprehensive search bar further enhances this process by providing quick access to relevant content.
Deskhero's website scraping feature has also proven invaluable to Cascade Supplies. The AI system regularly scrapes the company's website for updates, ensuring that the support team always has the most current information. This feature has significantly reduced the number of outdated or incorrect responses given to customers.
Finally, the company uses Deskhero's REST API to integrate the platform with their existing systems, creating a seamless workflow. The AI capabilities of Deskhero have not only improved the efficiency of Cascade Supplies' customer support operations but also enhanced the overall customer experience.
How does Deskhero's AI system generate suggested replies?
Deskhero's AI system uses OpenAI Embeddings to analyze previous tickets, knowledge base articles, uploaded files, and scraped website data. It then uses this information to generate suggested replies to customer queries.
How does Deskhero's website scraping feature work?
Deskhero's AI system regularly scrapes your website for updates. This ensures that your support team always has the most current information and reduces the number of outdated or incorrect responses given to customers.
Can Deskhero be integrated with our existing systems?
Yes, Deskhero offers a REST API that allows you to integrate the platform with your existing systems, creating a seamless workflow.
* This article provides an example of how a fictive company in the Wholesale of Showerheads and Faucets industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
