PureSkin Distributors uses Deskhero's ticket management system to handle customer inquiries. The advanced AI capabilities of Deskhero analyze the content of the tickets and use OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to suggest relevant responses. This not only improves the response time but also ensures that the responses are accurate and helpful.
The company also uses Deskhero's knowledge base feature to provide self-service options to their customers. The AI capabilities of Deskhero automatically generate knowledge base articles from various sources, providing customers with immediate answers to their questions. This reduces the load on the customer service team and increases customer satisfaction.
Furthermore, PureSkin Distributors uses Deskhero's comprehensive search bar, enhanced by AI, to quickly find relevant information. The AI-enhanced search delivers accurate results in seconds, saving valuable time for the customer service team.
Deskhero's custom fields and user groups features allow PureSkin Distributors to categorize their customers and inquiries effectively. The AI capabilities of Deskhero assist in this process by analyzing the data and suggesting appropriate categories and tags.
Overall, by leveraging Deskhero's advanced AI capabilities, PureSkin Distributors has significantly improved its helpdesk services and increased customer satisfaction.
How does Deskhero's AI capabilities improve the quality of responses?
Deskhero's AI analyzes the content of the tickets and uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to suggest relevant responses. This ensures that the responses are accurate and helpful.
How does Deskhero's AI enhance the knowledge base feature?
Deskhero's AI capabilities automatically generate knowledge base articles from various sources. This provides customers with immediate answers to their questions and reduces the load on the customer service team.
How does Deskhero's AI assist in categorizing customers and inquiries?
Deskhero's AI analyzes the data and suggests appropriate categories and tags based on patterns and trends. This helps in organizing customers and inquiries effectively.
* This article provides an example of how a fictive company in the Wholesale of Skin Care Products industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
