ElectroWholesale Inc. receives hundreds of customer queries daily, ranging from product specifications to troubleshooting. The company uses Deskhero's advanced AI capabilities to manage these queries efficiently. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content.
The AI then sends this relevant content through OpenAI's ChatGPT to generate suggested replies. This feature has significantly reduced the time taken to respond to customer queries, thereby improving customer satisfaction.
Additionally, ElectroWholesale Inc. uses Deskhero's AI to enhance search results. When a customer searches for a query on their website, the AI uses the embeddings to provide the most relevant results. This feature has improved the customer's self-service experience, reducing the load on the customer support team.
Deskhero's AI also helps in ticket management. It categorizes and prioritizes tickets based on their urgency and complexity, enabling the support team to address critical issues promptly.
Overall, Deskhero's advanced AI capabilities have enabled ElectroWholesale Inc. to streamline their customer support operations, improve customer satisfaction, and reduce operational costs.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
When a customer searches for a query on the website, Deskhero's AI uses the embeddings to provide the most relevant results, improving the customer's self-service experience.
How does Deskhero's AI help in ticket management?
Deskhero's AI categorizes and prioritizes tickets based on their urgency and complexity, enabling the support team to address critical issues promptly.
* This article provides an example of how a fictive company in the Wholesale of Small Electrical Appliances & Accessories industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
