ElectroWholesale Inc. receives hundreds of support requests daily, ranging from product inquiries to troubleshooting assistance. With Deskhero, these requests are automatically sorted into structured data lists and assigned to appropriate user groups, ensuring efficient ticket management.
The company also utilizes Deskhero's custom fields and email domains to personalize their customer interactions, enhancing the overall customer experience.
Deskhero's AI capabilities have been instrumental in improving ElectroWholesale's response times. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files, Deskhero generates suggested replies for the customer support team. This not only speeds up the response process but also ensures consistent, high-quality support.
Deskhero's comprehensive search bar, powered by AI, has made it easier for the support team to find relevant information quickly. Whether it's a specific ticket, a knowledge base article, or data from a scraped website, the search feature provides accurate results in seconds.
Finally, ElectroWholesale uses Deskhero's REST API to integrate the platform with their existing systems, creating a seamless workflow for their customer support team.
How does Deskhero's AI improve response times?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies for the customer support team. This reduces the time spent on crafting responses and ensures faster resolution of customer queries.
How does the comprehensive search bar work?
Deskhero's comprehensive search bar is powered by AI. It searches through all the data on the platform - tickets, knowledge base articles, uploaded files, and scraped website data - to provide accurate results in seconds.
Can Deskhero be integrated with other systems?
Yes, Deskhero provides a REST API that allows it to be integrated with other systems, enabling a seamless workflow.
* This article provides an example of how a fictive company in the Wholesale of small electrical household appliances industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
