HomeAppliance Distributors receives numerous customer inquiries daily, which are efficiently managed using Deskhero's structured data lists and user groups. This ensures that no customer query goes unanswered and improves the overall customer experience.
With Deskhero's custom fields and email domains, HomeAppliance Distributors personalizes their customer interactions, providing a unique and satisfying customer experience.
Deskhero's AI capabilities have been crucial in improving the company's response times. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files, Deskhero generates suggested replies for the customer support team. This not only accelerates the response process but also ensures consistent and high-quality support.
The comprehensive search bar, powered by AI, has simplified the process of finding relevant information for the support team. Whether it's a specific ticket, a knowledge base article, or data from a scraped website, the search feature provides accurate results in seconds.
Lastly, HomeAppliance Distributors uses Deskhero's REST API to integrate the platform with their existing systems, creating a seamless workflow for their customer support team.
How does Deskhero's AI improve response times?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies for the customer support team. This reduces the time spent on crafting responses and ensures faster resolution of customer queries.
How does the comprehensive search bar work?
Deskhero's comprehensive search bar is powered by AI. It searches through all the data on the platform - tickets, knowledge base articles, uploaded files, and scraped website data - to provide accurate results in seconds.
Can Deskhero be integrated with other systems?
Yes, Deskhero provides a REST API that allows it to be integrated with other systems, enabling a seamless workflow.
* This article provides an example of how a fictive company in the Wholesale of small electrical household appliances industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
