AromaEssence Perfumes receives a large volume of customer inquiries about perfume ingredients, usage instructions, and shipping details. With Deskhero's ticket management system, these inquiries are efficiently organized and prioritized. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest relevant replies, reducing the workload on the support team and improving response times.
The company also uses Deskhero's custom fields and user groups features to categorize and assign tickets to the appropriate support team members. This ensures that each inquiry is handled by the most qualified person, improving resolution times and customer satisfaction.
Deskhero's AI capabilities also enhance the search results within the platform. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals, the AI can find and present the most relevant content to the support team. This significantly reduces the time spent searching for information and allows the team to respond to customer inquiries more quickly and accurately.
AromaEssence Perfumes also uses Deskhero's knowledge base feature to provide self-service options to their customers. The AI capabilities of Deskhero can generate articles from word, powerpoint, and pdf files, making it easy to keep the knowledge base up-to-date with the latest product information and policies.
Finally, the company uses Deskhero's REST API to integrate the platform with their existing systems, ensuring a seamless workflow and further enhancing the efficiency of their customer support operations.
How does Deskhero's AI capabilities improve response times?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest relevant replies to the support team. This reduces the time spent crafting responses and allows the team to respond to customer inquiries more quickly.
How does Deskhero's AI enhance search results?
By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files, Deskhero's AI can find and present the most relevant content to the support team. This reduces the time spent searching for information and improves the accuracy of responses.
Can Deskhero's AI generate knowledge base articles?
Yes, Deskhero's AI can generate knowledge base articles from word, powerpoint, and pdf files. This makes it easy to keep the knowledge base up-to-date with the latest product information and policies.
* This article provides an example of how a fictive company in the Wholesale of Soaps, Detergents, Cleaning Preparations, Perfumes, Cosmetics industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
