AthleticGear Distributors, a wholesale distributor of sports accessories, was struggling with maintaining an up-to-date knowledge base. They decided to adopt Deskhero to automate this process and improve their customer support services.
Deskhero's AI capabilities allowed AthleticGear Distributors to generate knowledge base articles from various sources such as Word documents, PowerPoint presentations, PDF files, and even data scraped from their website. This significantly reduced the manual effort required to maintain the knowledge base.
The AI-powered system also ensured that the knowledge base was always up-to-date. Whenever a new document was uploaded or the website was updated, the AI would automatically generate a new knowledge base article. This ensured that the customer support agents always had the most recent information at their fingertips.
Additionally, the AI capabilities enhanced the search results within the knowledge base. When a customer support agent searched for a specific term or issue, the AI would use OpenAI Embeddings to find the most relevant content. This made it easier for the agent to find the information they needed quickly and efficiently.
By using Deskhero, AthleticGear Distributors was able to maintain an up-to-date, comprehensive knowledge base with minimal manual effort, improving their customer support services.
How does the AI generate knowledge base articles?
The AI generates knowledge base articles from various sources such as Word documents, PowerPoint presentations, PDF files, and even data scraped from the company's website. Whenever a new document is uploaded or the website is updated, the AI automatically generates a new knowledge base article.
How does the AI enhance search results within the knowledge base?
When a customer support agent searches for a specific term or issue, the AI uses OpenAI Embeddings to find the most relevant content. This makes it easier for the agent to find the information they need quickly and efficiently.
What were the benefits of implementing Deskhero for AthleticGear Distributors?
By using Deskhero, AthleticGear Distributors was able to maintain an up-to-date, comprehensive knowledge base with minimal manual effort. This improved their customer support services and ensured that their agents always had the most recent information at their fingertips.
* This article provides an example of how a fictive company in the Wholesale Sporting Goods Accessories industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
