SportyWholesale Inc., a leading wholesaler of sporting goods accessories, was facing challenges in managing an increasing volume of customer support tickets. The company decided to implement Deskhero to streamline their customer support process.
With Deskhero's ticket management system, SportyWholesale Inc. was able to organize and prioritize their customer queries effectively. However, the real game-changer was the platform's advanced AI capabilities. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data, Deskhero was able to generate suggested replies for customer support agents.
This AI-enhanced response system significantly reduced the time taken to respond to customer queries. It also improved the quality of responses as the AI was able to pull relevant information from a wide range of resources including previous tickets, knowledge base articles, and even the company's own website.
Furthermore, the AI capabilities also enhanced the search results within the platform. When a customer support agent searched for a specific term or issue, the AI would use the OpenAI Embeddings to find the most relevant content, making it easier for the agent to find the information they needed.
Overall, by implementing Deskhero, SportyWholesale Inc. was able to significantly improve their customer support efficiency and quality of service.
How does the AI-enhanced response system work?
The AI-enhanced response system leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data. It uses this information to generate suggested replies for customer support agents.
How does the AI enhance search results within the platform?
When a customer support agent searches for a specific term or issue, the AI uses the OpenAI Embeddings to find the most relevant content. This makes it easier for the agent to find the information they need.
What were the benefits of implementing Deskhero for SportyWholesale Inc.?
By implementing Deskhero, SportyWholesale Inc. was able to significantly improve their customer support efficiency and quality of service. The AI-enhanced response system reduced the time taken to respond to customer queries and improved the quality of responses.
* This article provides an example of how a fictive company in the Wholesale Sporting Goods Accessories industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
