TelecomPartsPlus receives hundreds of customer queries daily regarding product specifications, installation instructions, and troubleshooting. Managing these tickets manually was time-consuming and prone to errors. With Deskhero, the company can now automate ticket management using structured data lists and custom fields. The AI capabilities of Deskhero leverage OpenAI embeddings from previous tickets and knowledge base articles to suggest relevant replies, significantly reducing response times.
Deskhero's AI-powered search bar has also improved the efficiency of TelecomPartsPlus' customer support. The AI uses embeddings from uploaded files like policies, manuals, presentations, and scraped website data to enhance search results. This feature allows the support team to quickly find relevant information and provide accurate responses to customer queries.
The company also uses Deskhero's knowledge base feature to educate customers about their products. The AI capabilities of Deskhero generate articles from Word, PowerPoint, and PDF files, making it easy for the company to create and update their knowledge base. This feature has reduced the number of repetitive queries, allowing the support team to focus on more complex issues.
TelecomPartsPlus also benefits from Deskhero's REST API, which allows them to integrate the platform with their existing systems. This integration has streamlined their operations and improved their overall customer service.
Overall, Deskhero's advanced AI capabilities have transformed TelecomPartsPlus' customer support, making it more efficient and effective.
How does Deskhero's AI improve ticket management?
Deskhero's AI uses OpenAI embeddings from previous tickets and knowledge base articles to suggest relevant replies. This feature automates ticket management, reduces response times, and improves the accuracy of responses.
How does Deskhero's AI enhance search results?
The AI uses embeddings from uploaded files like policies, manuals, presentations, and scraped website data to enhance search results. This feature allows the support team to quickly find relevant information and provide accurate responses to customer queries.
How does Deskhero's AI generate knowledge base articles?
Deskhero's AI generates knowledge base articles from Word, PowerPoint, and PDF files. This feature makes it easy for companies to create and update their knowledge base, reducing the number of repetitive queries and allowing the support team to focus on more complex issues.
* This article provides an example of how a fictive company in the Wholesale of Telecommunications Parts and Accessories industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
