Mighty Machines Inc. receives a high volume of customer inquiries daily, ranging from product specifications to troubleshooting. The company uses Deskhero's AI capabilities to manage these inquiries efficiently. The AI analyzes previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to generate suggested replies, significantly reducing the time taken to respond to customers.
The company also utilizes Deskhero's AI-powered comprehensive search bar to quickly find relevant information. This feature has proven particularly useful in handling complex queries that require detailed product knowledge or specific troubleshooting steps.
Deskhero's AI also enhances Mighty Machines Inc.'s knowledge base by generating articles from Word, PowerPoint, and PDF files. This not only saves the company time but also ensures that the knowledge base is always up-to-date with the latest information.
Furthermore, the AI's ability to leverage OpenAI Embeddings has improved the accuracy of the company's ticket management system. It can accurately categorize and prioritize tickets based on their content, ensuring that urgent issues are addressed promptly.
Overall, Deskhero's advanced AI capabilities have enabled Mighty Machines Inc. to provide faster, more accurate customer support, leading to increased customer satisfaction and loyalty.
How does Deskhero's AI generate suggested replies?
Deskhero's AI analyzes previous tickets, knowledge base articles, uploaded files, and scraped website data to understand the context of the inquiry. It then uses this information to generate a relevant response.
How does the AI-powered search bar work?
The AI-powered search bar uses OpenAI Embeddings to understand the context of the search query and find the most relevant information from the company's knowledge base, previous tickets, uploaded files, and scraped website data.
How does Deskhero's AI enhance the knowledge base?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, and PDF files. This ensures that the knowledge base is always up-to-date with the latest information.
* This article provides an example of how a fictive company in the Wholesale of Tools and Machinery industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
