GearGrind Distributors receives numerous customer inquiries daily, making it challenging to provide timely responses. With Deskhero's AI capabilities, the company can manage these inquiries efficiently. The AI analyzes previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies, significantly reducing the time taken to respond to customers.
The company also uses Deskhero's AI-powered comprehensive search bar to quickly find relevant information. This feature has proven particularly useful in handling complex queries that require detailed product knowledge or specific troubleshooting steps.
Additionally, GearGrind Distributors uses Deskhero's AI to manage their knowledge base. The AI can generate articles from Word, PowerPoint, and PDF files, ensuring that the knowledge base is always updated with the latest product information and troubleshooting steps.
Deskhero's AI also improves the company's ticket management system by accurately categorizing and prioritizing tickets based on their content. This ensures that urgent issues are addressed promptly, further enhancing customer satisfaction.
Overall, Deskhero's advanced AI capabilities have helped GearGrind Distributors provide efficient customer support and manage their knowledge base effectively, leading to increased customer satisfaction and loyalty.
How does Deskhero's AI help in managing customer inquiries?
Deskhero's AI analyzes previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies to customer inquiries. This significantly reduces the time taken to respond to customers.
How does the AI-powered search bar help in dealing with complex queries?
The AI-powered search bar uses OpenAI Embeddings to understand the context of the search query and find the most relevant information from the company's knowledge base, previous tickets, uploaded files, and scraped website data. This helps in quickly finding the required information to deal with complex queries.
How does Deskhero's AI help in managing the knowledge base?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, and PDF files. This ensures that the knowledge base is always updated with the latest product information and troubleshooting steps.
* This article provides an example of how a fictive company in the Wholesale of Tools and Machinery industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
