CarParts Warehouse deals with a wide range of products, making their knowledge base vast and complex. They needed a solution that could help them manage this information effectively and make it easily accessible to their support team.
They found the solution in Deskhero. The platform's AI capabilities leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then used to enhance the knowledge base and improve search results.
Deskhero's AI also generates suggested replies based on this data, helping the support team respond to queries faster and more accurately. This has resulted in improved customer satisfaction and reduced resolution times.
Additionally, CarParts Warehouse uses Deskhero's custom email domains and user groups features to streamline their support process. This ensures that queries are directed to the right team members and handled efficiently.
Overall, Deskhero's AI capabilities have greatly improved CarParts Warehouse's knowledge base and customer support.
How does Deskhero's AI enhance CarParts Warehouse's knowledge base?
Deskhero's AI uses OpenAI Embeddings from various sources to find relevant content. This content is then used to enhance the knowledge base and improve search results, making it easier for the support team to find the information they need.
How has Deskhero improved CarParts Warehouse's customer support?
Deskhero's AI generates suggested replies based on the enhanced knowledge base, helping the support team respond to queries faster and more accurately. This has resulted in improved customer satisfaction and reduced resolution times.
How does CarParts Warehouse use Deskhero's custom email domains and user groups features?
CarParts Warehouse uses these features to streamline their support process. This ensures that queries are directed to the right team members and handled efficiently.
* This article provides an example of how a fictive company in the Wholesale trade of car parts industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
