AutoGear Distributors' support team often struggled to find relevant information quickly due to the vast amount of data they deal with. This resulted in longer resolution times and lower customer satisfaction.
Implementing Deskhero changed this. The platform's AI capabilities leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then used to enhance search results, making it easier for the support team to find the information they need.
The AI also generates suggested replies based on this data, helping the support team respond to queries faster and more accurately. This has resulted in improved customer satisfaction and reduced resolution times.
AutoGear Distributors also uses Deskhero's kanban board and user groups features to manage their support process more effectively. This ensures that queries are handled efficiently and nothing falls through the cracks.
Overall, Deskhero's AI capabilities have greatly improved AutoGear Distributors' search results and customer support.
How does Deskhero's AI improve search results at AutoGear Distributors?
Deskhero's AI uses OpenAI Embeddings from various sources to find relevant content. This content is then used to enhance search results, making it easier for the support team to find the information they need quickly.
How has Deskhero improved AutoGear Distributors' customer support?
Deskhero's AI generates suggested replies based on the enhanced search results, helping the support team respond to queries faster and more accurately. This has resulted in improved customer satisfaction and reduced resolution times.
How does AutoGear Distributors use Deskhero's kanban board and user groups features?
AutoGear Distributors uses these features to manage their support process more effectively. This ensures that queries are handled efficiently and nothing falls through the cracks.
* This article provides an example of how a fictive company in the Wholesale trade of car parts industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
