AutoParts Unlimited receives hundreds of queries daily from retailers and individual customers about product availability, specifications, and compatibility. Managing these queries was proving to be a challenge until they implemented Deskhero. The platform's ticket management system allowed them to organize and prioritize queries effectively.
Deskhero's advanced AI capabilities were a game-changer for AutoParts Unlimited. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the time taken to respond to queries.
The AI also enhances search results, making it easier for the support team to find relevant information quickly. This has resulted in faster resolution times and improved customer satisfaction.
AutoParts Unlimited also uses Deskhero's custom fields and user groups features to categorize queries and assign them to the right team members. This has further streamlined their support process.
Overall, Deskhero's AI capabilities have transformed AutoParts Unlimited's customer support, making it more efficient and effective.
How has Deskhero improved AutoParts Unlimited's response times?
Deskhero's AI capabilities generate suggested replies based on previous tickets, knowledge base articles, and other data. This significantly reduces the time taken to respond to queries.
How does Deskhero help AutoParts Unlimited manage their support queries?
Deskhero's ticket management system allows AutoParts Unlimited to organize and prioritize queries. The platform's custom fields and user groups features also enable them to categorize queries and assign them to the right team members.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings from various sources to find relevant content, which is then used to enhance search results. This makes it easier for the support team to find the information they need quickly.
* This article provides an example of how a fictive company in the Wholesale trade of car parts industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
