Textile Titans Inc. is a large-scale textile wholesaler dealing with a high volume of customer queries daily. They implemented Deskhero to manage their customer support tickets more efficiently. The platform's AI capabilities have been instrumental in reducing the response time by suggesting replies based on previous tickets and knowledge base articles.
The company also uses Deskhero's custom fields and structured data lists to categorize and prioritize tickets, ensuring that urgent matters are addressed promptly. The AI further enhances this process by predicting the urgency of a ticket based on its content.
Deskhero's AI capabilities also help Textile Titans Inc. to maintain an up-to-date knowledge base. The AI scrapes their website for new information and updates the knowledge base accordingly, saving the support team valuable time.
The comprehensive search bar powered by AI has made finding relevant information a breeze for the support team. It uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to provide accurate search results.
Finally, the REST API allows Textile Titans Inc. to integrate Deskhero with their existing systems, ensuring a seamless workflow. The AI's ability to learn from the company's data and continuously improve its suggestions has significantly improved the efficiency of their customer support.
How does Deskhero's AI suggest replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies.
How does Deskhero's AI predict the urgency of a ticket?
The AI uses the content of the ticket to predict its urgency. It learns from past tickets and improves its predictions over time.
How does Deskhero's AI update the knowledge base?
The AI scrapes the company's website for new information and updates the knowledge base accordingly.
* This article provides an example of how a fictive company in the Wholesale trade in textiles industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
