Fabric Fortress Ltd. has a vast knowledge base consisting of policies, manuals, presentations, and more. They implemented Deskhero to make this wealth of information more accessible to their customer support team and customers.
The AI capabilities of Deskhero have been instrumental in achieving this goal. The AI uses OpenAI Embeddings from the knowledge base and other sources to enhance search results, making it easier for users to find the information they need.
Deskhero's AI also generates knowledge base articles from Word, PowerPoint, and PDF files. This feature has saved Fabric Fortress Ltd. countless hours that would have been spent manually creating articles.
The company also uses Deskhero's custom email domains and user groups features to ensure that the right people get the right information at the right time. The AI enhances this process by learning from past interactions and improving its suggestions.
Finally, the REST API allows Fabric Fortress Ltd. to integrate Deskhero with their existing systems, ensuring a seamless workflow. The AI's ability to learn from the company's data and continuously improve its suggestions has significantly improved the accessibility of their knowledge base.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings from the knowledge base and other sources to provide more accurate and relevant search results.
How does Deskhero's AI generate knowledge base articles?
The AI can generate knowledge base articles from Word, PowerPoint, and PDF files, saving you the time and effort of manually creating articles.
How does Deskhero's AI improve its suggestions?
The AI learns from past interactions and uses this knowledge to improve its suggestions over time.
* This article provides an example of how a fictive company in the Wholesale trade in textiles industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
