MotorMax Distributors uses Deskhero's AI capabilities to handle their customer queries effectively. The AI uses OpenAI embeddings from various sources to suggest replies to customer queries, reducing the time taken to respond and improving customer satisfaction.
The company also uses Deskhero's comprehensive search bar, powered by the AI, to find relevant information quickly. This feature is particularly useful when dealing with technical queries related to specific vehicle models or parts.
Deskhero's custom email domains feature allows MotorMax Distributors to maintain a professional image while communicating with their customers. It also makes it easier for the customers to recognize the emails from the company, reducing the chances of the emails being marked as spam.
The company also uses Deskhero's kanban board to manage their tickets. The visual nature of the kanban board makes it easier to track the status of the tickets and identify bottlenecks, improving the overall efficiency of the helpdesk.
Finally, MotorMax Distributors uses Deskhero's REST API to integrate the platform with their existing systems, ensuring a seamless flow of data and reducing the need for manual data entry.
How does Deskhero's AI improve customer satisfaction?
Deskhero's AI uses OpenAI embeddings to suggest replies to customer queries, reducing the time taken to respond. This quick response time improves customer satisfaction.
How does Deskhero's kanban board improve helpdesk efficiency?
Deskhero's kanban board provides a visual representation of the tickets, making it easier to track their status and identify bottlenecks. This improves the overall efficiency of the helpdesk.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows you to integrate the platform with your existing systems, ensuring a seamless flow of data and reducing the need for manual data entry.
* This article provides an example of how a fictive company in the Wholesale trade of motor vehicles and motorcycles industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
