Vroom Wholesale Inc. uses Deskhero's AI capabilities to manage their customer queries effectively. The AI uses OpenAI embeddings from various sources to suggest replies to customer queries, thereby reducing the response time and improving customer satisfaction.
The company also uses Deskhero's AI-powered comprehensive search bar to find relevant information quickly. This feature is particularly useful when dealing with technical queries related to specific vehicle models or parts.
Deskhero's custom fields and structured data lists allow Vroom Wholesale Inc. to categorize and prioritize their tickets effectively. This helps in managing the tickets more efficiently and ensures that no query goes unanswered.
The company also uses Deskhero's user groups feature to assign tickets to specific teams or individuals based on their expertise. This ensures that the right person is handling the right query, improving the overall efficiency of the support team.
Finally, Vroom Wholesale Inc. uses Deskhero's REST API to integrate the platform with their existing systems, ensuring a seamless flow of data and reducing the need for manual data entry.
How does Deskhero's AI improve the response time?
Deskhero's AI uses OpenAI embeddings from various sources to suggest replies to customer queries. This significantly reduces the time taken to draft a response, thereby improving the response time.
How does Deskhero help in managing tickets?
Deskhero provides features like custom fields and structured data lists that allow you to categorize and prioritize tickets. It also allows you to assign tickets to specific user groups based on their expertise.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows you to integrate the platform with your existing systems, ensuring seamless data flow and reducing manual data entry.
* This article provides an example of how a fictive company in the Wholesale trade of motor vehicles and motorcycles industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
