Rider's Paradise receives a high volume of customer inquiries every day. These range from simple questions about product availability to complex technical issues. Managing these inquiries was a challenge until they implemented Deskhero.
Deskhero's ticket management system and kanban board helped them organize and prioritize requests efficiently. However, the real transformation came with the platform's advanced AI capabilities.
Using OpenAI Embeddings, Deskhero's AI analyzed previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data. This analysis helped generate suggested replies, significantly reducing response times.
Deskhero's AI also enhanced the search results, making it easier for the customer service team to find relevant information quickly. This feature was particularly useful when dealing with technical queries that required detailed product knowledge.
With Deskhero, Rider's Paradise has been able to transform their customer service, improving efficiency and customer satisfaction.
How does Deskhero's AI help in generating suggested replies?
Deskhero's AI uses OpenAI Embeddings to analyze previous tickets, knowledge base articles, and other relevant data. It uses this analysis to generate suggested replies to incoming inquiries, reducing response times.
How does Deskhero improve search results?
Deskhero's AI enhances search results by using OpenAI Embeddings to analyze relevant content. This makes it easier for the customer service team to find the information they need quickly.
Can Deskhero handle complex technical inquiries?
Yes, Deskhero's comprehensive search bar and AI-enhanced search results make it easy to find detailed technical information quickly. This makes it capable of handling complex technical inquiries effectively.
* This article provides an example of how a fictive company in the Wholesale trade of motorcycle parts industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
