BikeParts Unlimited receives hundreds of inquiries daily from retailers about product availability, pricing, and technical specifications. Managing these inquiries was a challenge until they implemented Deskhero. The platform's ticket management system and kanban board helped them organize and prioritize requests efficiently.
The advanced AI capabilities of Deskhero revolutionized their customer support. Using OpenAI Embeddings, the AI analyzed previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data. This analysis helped generate suggested replies, significantly reducing response times.
Deskhero's AI also enhanced the search results, making it easier for the support team to find relevant information quickly. This feature was particularly useful when dealing with technical queries that required detailed product knowledge.
Furthermore, the AI capabilities extended to the knowledge base, where it could generate articles from Word, PowerPoint, and PDF files. This feature made it easy for BikeParts Unlimited to keep their knowledge base updated with the latest product information.
With Deskhero, BikeParts Unlimited transformed their customer support, improving efficiency and customer satisfaction.
How does Deskhero's AI help in generating suggested replies?
Deskhero's AI uses OpenAI Embeddings to analyze previous tickets, knowledge base articles, and other relevant data. It uses this analysis to generate suggested replies to incoming inquiries, reducing response times.
Can Deskhero's AI generate knowledge base articles from any file type?
Yes, Deskhero's AI can generate knowledge base articles from Word, PowerPoint, and PDF files. This makes it easy to keep the knowledge base updated with the latest product information.
How does Deskhero improve search results?
Deskhero's AI enhances search results by using OpenAI Embeddings to analyze relevant content. This makes it easier for the support team to find the information they need quickly.
* This article provides an example of how a fictive company in the Wholesale trade of motorcycle parts industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
