MotoGear Wholesale deals with a large volume of customer inquiries every day. These range from simple questions about product availability to complex technical issues. Before implementing Deskhero, managing these inquiries was a daunting task.
Deskhero's ticket management system and user groups feature allowed MotoGear to categorize and prioritize inquiries effectively. However, the real game-changer was the platform's advanced AI capabilities.
Using OpenAI Embeddings, Deskhero's AI analyzed previous tickets, knowledge base articles, and other relevant data to generate suggested replies. This not only reduced response times but also ensured consistent and accurate information across all customer interactions.
The AI also enhanced the search functionality, making it easier for the helpdesk team to find relevant information quickly. This was particularly beneficial when dealing with complex technical inquiries.
Thanks to Deskhero, MotoGear Wholesale has been able to improve their helpdesk services significantly, leading to higher customer satisfaction.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings to analyze previous tickets, knowledge base articles, and other relevant data. Based on this analysis, it generates suggested replies to incoming inquiries.
How does Deskhero improve the search functionality?
Deskhero's AI enhances the search functionality by using OpenAI Embeddings to analyze relevant content. This makes it easier for the helpdesk team to find the information they need quickly.
Can Deskhero handle complex technical inquiries?
Yes, Deskhero's comprehensive search bar and AI-enhanced search results make it easy to find detailed technical information quickly. This makes it capable of handling complex technical inquiries effectively.
* This article provides an example of how a fictive company in the Wholesale trade of motorcycle parts industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
