DiamondDirect Wholesale deals with a diverse range of customers, each with unique queries and concerns. Prior to Deskhero, managing these varied inquiries was challenging and often led to delayed responses.
With Deskhero's advanced AI capabilities, the company could leverage OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This not only expedited the response time but also ensured that the responses were accurate and personalized.
The company used Deskhero's user groups feature to create specialized teams based on expertise. This, coupled with the custom fields feature, helped in efficient ticket assignment and management.
Deskhero's comprehensive search bar and knowledge base features were instrumental in providing customers with instant access to relevant information. The knowledge base was populated with articles generated from Word, PowerPoint, PDF files, and scraped website data, ensuring a wide coverage of topics.
By leveraging Deskhero's AI capabilities, DiamondDirect Wholesale has significantly improved their customer experience, leading to increased customer satisfaction and loyalty.
How does Deskhero's AI capabilities enhance customer experience?
Deskhero's AI capabilities analyze previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This ensures that the responses are accurate, personalized, and prompt, thereby enhancing the customer experience.
What is the role of user groups in Deskhero?
The user groups feature in Deskhero allows you to create specialized teams based on expertise. This helps in efficient ticket assignment and management, ensuring that each query is handled by the right person.
How does the comprehensive search bar and knowledge base features help customers?
The comprehensive search bar and knowledge base features provide customers with instant access to relevant information. The knowledge base is populated with articles generated from various sources, ensuring a wide coverage of topics. This helps customers find answers to their queries quickly and easily.
* This article provides an example of how a fictive company in the Whole sale trade in precious metals & stones industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
