PlatinumPlus Wholesalers receives a large volume of customer inquiries daily. Managing these inquiries manually was not only time-consuming but also led to inconsistencies in responses.
By implementing Deskhero, the company was able to leverage its advanced AI capabilities to generate suggested replies. The AI analyzed previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content, thereby reducing the time taken to respond to customer queries and improving the consistency of responses.
The company used Deskhero's custom email domains feature to create a professional and consistent image in their communication. The user groups feature allowed them to create specialized teams for efficient ticket management.
Deskhero's knowledge base feature, populated with articles generated from various sources, served as a valuable resource for customers seeking information. The comprehensive search bar made it easy for customers to find relevant information quickly.
Overall, Deskhero's AI capabilities have revolutionized PlatinumPlus Wholesalers' customer support process, making it more efficient and consistent.
How does Deskhero's AI capabilities improve the consistency of customer support?
Deskhero's AI capabilities analyze previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. This ensures that the responses are consistent, regardless of who handles the inquiry.
What is the benefit of Deskhero's custom email domains feature?
The custom email domains feature allows you to create a professional and consistent image in your communication. This can help in building trust and credibility with your customers.
How does the knowledge base feature help in customer support?
The knowledge base feature provides comprehensive information on various topics. It is populated with articles generated from various sources, ensuring a wide coverage of topics. This serves as a valuable resource for customers, helping to resolve queries faster.
* This article provides an example of how a fictive company in the Whole sale trade in precious metals & stones industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
