TruckParts Unlimited receives hundreds of customer queries daily, ranging from product inquiries to technical support. The company uses Deskhero's ticket management system to organize these requests, ensuring no query goes unanswered.
With Deskhero's AI capabilities, the company can automatically generate suggested replies based on previous tickets and knowledge base articles. This not only reduces response time but also ensures consistent and accurate information is provided to customers.
The company also utilizes Deskhero's website scraping feature to keep its knowledge base up-to-date with the latest product information from manufacturers' websites. This data is then used by the AI to enhance search results and reply suggestions.
Furthermore, TruckParts Unlimited uses custom fields and user groups to categorize tickets based on the type of query and the customer's profile. This allows the AI to provide more personalized and relevant responses.
Overall, Deskhero's AI capabilities have significantly improved TruckParts Unlimited's customer support efficiency and quality, leading to increased customer satisfaction and loyalty.
How does Deskhero's AI generate reply suggestions?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's website scraping feature work?
Deskhero's website scraping feature automatically extracts data from specified websites. This data can be used to update the knowledge base and enhance the AI's search results and reply suggestions.
Can Deskhero's AI provide personalized responses?
Yes, by using custom fields and user groups to categorize tickets, Deskhero's AI can provide responses that are tailored to the customer's profile and query type.
* This article provides an example of how a fictive company in the Wholesale trade of truck parts industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
