BigRig Components has a vast knowledge base consisting of product manuals, policies, and technical guides. The company uses Deskhero's AI to manage this information, making it easily accessible to both staff and customers.
The AI uses OpenAI Embeddings to find relevant content from the knowledge base, previous tickets, uploaded files, and scraped website data. This content is then used to generate suggested replies and enhance search results, reducing the time it takes to find and share information.
BigRig Components also uses Deskhero's feature to generate knowledge base articles from Word, PowerPoint, and PDF files. This makes it easy to add new information to the knowledge base and ensures that all content is in a consistent format.
The company uses custom email domains to provide a professional and consistent customer experience. With Deskhero's REST API, BigRig Components can integrate the platform with its existing systems, further streamlining its customer support processes.
By leveraging Deskhero's AI capabilities, BigRig Components has significantly improved its knowledge base management, leading to quicker and more accurate responses to customer queries.
How does Deskhero's AI manage the knowledge base?
Deskhero's AI uses OpenAI Embeddings to find relevant content from the knowledge base, previous tickets, uploaded files, and scraped website data. This content is then used to generate suggested replies and enhance search results.
Can Deskhero generate knowledge base articles from Word, PowerPoint, and PDF files?
Yes, Deskhero has a feature that allows you to generate knowledge base articles directly from Word, PowerPoint, and PDF files. This makes it easy to add new information to the knowledge base and ensures that all content is in a consistent format.
Can Deskhero be integrated with other systems?
Yes, Deskhero provides a REST API that allows you to integrate the platform with your existing systems, further streamlining your customer support processes.
* This article provides an example of how a fictive company in the Wholesale trade of truck parts industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
