FreightFixers receives a high volume of customer queries every day. The company uses Deskhero's ticket management system and kanban board to organize and track these queries, ensuring they are handled efficiently and effectively.
Deskhero's AI capabilities allow FreightFixers to automatically generate suggested replies based on previous tickets and knowledge base articles. This not only speeds up response times but also ensures that customers receive accurate and consistent information.
FreightFixers also uses Deskhero's website scraping feature to keep its knowledge base up-to-date with the latest product information. This data is then used by the AI to enhance search results and reply suggestions.
By using custom fields and user groups, FreightFixers can categorize tickets based on the type of query and the customer's profile. This allows the AI to provide more personalized and relevant responses.
Overall, by leveraging Deskhero's AI capabilities, FreightFixers has been able to significantly improve the efficiency and effectiveness of its customer support, leading to higher customer satisfaction.
How does Deskhero's AI generate reply suggestions?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's website scraping feature work?
Deskhero's website scraping feature automatically extracts data from specified websites. This data can be used to update the knowledge base and enhance the AI's search results and reply suggestions.
Can Deskhero's AI provide personalized responses?
Yes, by using custom fields and user groups to categorize tickets, Deskhero's AI can provide responses that are tailored to the customer's profile and query type.
* This article provides an example of how a fictive company in the Wholesale trade of truck parts industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
