AutoParts Unlimited receives hundreds of queries daily about product specifications, installation instructions, and compatibility issues. The Deskhero platform, with its advanced AI capabilities, helps manage these inquiries efficiently. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content and generate suggested replies.
The AI-powered comprehensive search bar has made it easier for the support team to find relevant information quickly. This has reduced the time taken to resolve customer queries, improving customer satisfaction.
The AI also enhances the knowledge base by generating articles from word, powerpoint, pdf files. This has made the knowledge base more comprehensive and useful for both the support team and customers.
The REST API provided by Deskhero has enabled AutoParts Unlimited to integrate the platform with their existing systems, providing a seamless experience for their support team.
Overall, the AI capabilities of Deskhero have transformed the customer support operations of AutoParts Unlimited, making them more efficient and effective.
How does the AI generate suggested replies?
The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does the AI enhance the search results?
The AI uses OpenAI Embeddings to understand the context of the search query and find the most relevant results from the knowledge base, previous tickets, uploaded files, and scraped website data.
How does the AI enhance the knowledge base?
The AI can generate knowledge base articles from word, powerpoint, pdf files. This makes the knowledge base more comprehensive and useful.
* This article provides an example of how a fictive company in the Wholesale trade of vehicle accessories industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
