CarAccess Wholesale deals with a large volume of helpdesk tickets every day, ranging from product queries to shipment issues. Deskhero's AI capabilities have been instrumental in managing these tickets effectively. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content and generate suggested replies.
The AI-powered Kanban board has made it easier for the helpdesk team to track and manage tickets. The AI suggests the next best action for each ticket, helping the team prioritize their work.
The AI also enhances the knowledge base by generating articles from word, powerpoint, pdf files. This has made the knowledge base more comprehensive and useful for both the helpdesk team and customers.
The REST API provided by Deskhero has enabled CarAccess Wholesale to integrate the platform with their existing systems, providing a seamless experience for their helpdesk team.
Overall, the AI capabilities of Deskhero have revolutionized the helpdesk operations of CarAccess Wholesale, making them faster and more accurate.
How does the AI manage helpdesk tickets?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content and generate suggested replies. It also suggests the next best action for each ticket on the Kanban board.
How does the AI enhance the knowledge base?
The AI can generate knowledge base articles from word, powerpoint, pdf files. This makes the knowledge base more comprehensive and useful.
How does the REST API benefit the company?
The REST API allows the company to integrate Deskhero with their existing systems, providing a seamless experience for their helpdesk team.
* This article provides an example of how a fictive company in the Wholesale trade of vehicle accessories industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
