BulkBuy Wholesale receives hundreds of customer queries daily, ranging from product inquiries to delivery status checks. By leveraging Deskhero's advanced AI capabilities, BulkBuy has been able to automate the process of ticket management. The AI uses OpenAI embeddings from previous tickets and knowledge base articles to suggest relevant replies, drastically reducing the time taken to respond to customer queries.
The AI capabilities of Deskhero also come in handy for BulkBuy's internal communication. The platform's user groups feature is used to categorize employees into different teams, and the AI assists in directing tickets to the appropriate team based on the content of the query. This ensures that tickets are handled by the most qualified individuals, improving the quality of customer service.
BulkBuy also utilizes Deskhero's AI to enhance its knowledge base. The AI can generate articles from word, powerpoint, and pdf files, making it easy for the company to create a comprehensive and easily accessible knowledge base. This not only benefits the customer support team but also customers who prefer self-service options.
Deskhero's website scraping feature has also proved beneficial for BulkBuy. The AI can scrape data from the company's website and use it to enhance search results and suggested replies. This has resulted in more accurate and relevant responses to customer queries.
Overall, Deskhero's AI capabilities have transformed BulkBuy's customer support services. The platform has not only improved efficiency but also the quality of customer interactions.
How does Deskhero's AI improve ticket management?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, and other sources to suggest relevant replies to new tickets. This reduces the time taken to respond to customer queries and improves the quality of responses.
Can Deskhero's AI assist in internal communication?
Yes, Deskhero's AI can direct tickets to the appropriate user group based on the content of the query, ensuring that tickets are handled by the most qualified individuals.
How does Deskhero's AI enhance the knowledge base?
Deskhero's AI can generate knowledge base articles from word, powerpoint, and pdf files, making it easy to create a comprehensive and easily accessible knowledge base.
* This article provides an example of how a fictive company in the Wholesale trade industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
