TradeMaster Wholesale handles a high volume of customer queries daily. To manage this effectively, the company uses Deskhero's AI capabilities to automate its ticket management process. The AI uses OpenAI embeddings from previous tickets and knowledge base articles to suggest relevant replies, greatly reducing the response time and enhancing the overall customer experience.
Internally, TradeMaster uses Deskhero's user groups feature to organize its support team into specialized units. The AI assists in directing tickets to the appropriate team based on the content of the query, ensuring that tickets are handled by the most qualified individuals and improving the quality of customer service.
TradeMaster also leverages Deskhero's AI to enhance its knowledge base. The AI can generate articles from word, powerpoint, and pdf files, making it easy for the company to create a comprehensive and easily accessible knowledge base. This not only benefits the customer support team but also customers who prefer self-service options.
The company has found great value in Deskhero's website scraping feature. The AI can scrape data from the company's website and use it to enhance search results and suggested replies. This has led to more accurate and relevant responses to customer queries.
Overall, Deskhero's AI capabilities have revolutionized TradeMaster's helpdesk services. The platform has not only improved efficiency but also the quality of customer interactions.
How does Deskhero's AI improve ticket management?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, and other sources to suggest relevant replies to new tickets. This greatly reduces the response time and enhances the overall customer experience.
Can Deskhero's AI assist in internal communication?
Yes, Deskhero's AI can direct tickets to the appropriate user group based on the content of the query, ensuring that tickets are handled by the most qualified individuals.
How does Deskhero's AI enhance the knowledge base?
Deskhero's AI can generate knowledge base articles from word, powerpoint, and pdf files, making it easy to create a comprehensive and easily accessible knowledge base.
* This article provides an example of how a fictive company in the Wholesale trade industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
