WholesaleHub deals with a vast customer base, each with unique queries and needs. To manage this effectively, the company uses Deskhero's AI capabilities to handle its customer support tickets. The AI uses OpenAI embeddings from previous tickets and knowledge base articles to suggest relevant replies, significantly reducing the response time and enhancing customer satisfaction.
The company also uses Deskhero's custom fields feature to categorize tickets based on their nature. The AI then uses these categories to prioritize tickets and direct them to the appropriate team. This ensures that urgent issues are addressed promptly and by the right people, further improving the efficiency of the support team.
WholesaleHub has found great value in Deskhero's AI-enhanced knowledge base. The AI can generate articles from various file types, allowing the company to build a robust knowledge base that serves as a self-service option for customers. This not only reduces the load on the support team but also provides customers with immediate answers to their queries.
Deskhero's website scraping feature has also been beneficial for WholesaleHub. The AI can scrape data from the company's website and use it to enhance search results and suggested replies. This has led to more accurate and relevant responses to customer queries.
Overall, WholesaleHub has experienced significant improvements in its customer service operations since implementing Deskhero. The platform's AI capabilities have not only increased efficiency but also improved the quality of customer interactions.
How does Deskhero's AI improve the handling of customer support tickets?
Deskhero's AI uses OpenAI embeddings from previous tickets and knowledge base articles to suggest relevant replies to new tickets. This significantly reduces the response time and enhances the quality of responses.
Can Deskhero's AI assist in prioritizing tickets?
Yes, Deskhero's AI can use custom fields to categorize and prioritize tickets, ensuring that urgent issues are addressed promptly and by the right team.
How does Deskhero's AI enhance the knowledge base?
Deskhero's AI can generate knowledge base articles from various file types, allowing companies to build a robust knowledge base that serves as a self-service option for customers.
* This article provides an example of how a fictive company in the Wholesale trade industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
