VidCam Wholesale uses Deskhero's AI capabilities to manage an extensive knowledge base, generated from various sources such as Word documents, PowerPoint presentations, PDF files, and scraped website data. This allows the company to provide comprehensive and accurate information to customers in real-time.
The AI-powered ticket management system helps VidCam Wholesale to prioritize and categorize customer queries effectively. The system uses OpenAI embeddings from previous tickets and knowledge base articles to suggest relevant responses, significantly reducing response times and improving the efficiency of the support team.
Deskhero's advanced search bar, powered by AI, enables VidCam Wholesale to quickly find relevant content from their vast database. This feature is particularly useful in handling complex queries that require detailed information from multiple sources.
VidCam Wholesale uses Deskhero's custom fields and user groups to personalize customer interactions. The AI system learns from these interactions and continually improves its suggestions, leading to more personalized and effective customer service.
Finally, VidCam Wholesale leverages Deskhero's REST API to integrate the platform with their existing systems. This seamless integration ensures that all customer data is centralized, further enhancing the effectiveness of the AI capabilities.
How does Deskhero's AI improve response times?
Deskhero's AI uses OpenAI embeddings from previous tickets and knowledge base articles to suggest relevant responses. This significantly reduces the time spent by support staff in finding information and formulating responses.
How does Deskhero's AI help in handling complex queries?
Deskhero's AI-powered search bar can quickly find relevant content from a vast database. This is particularly useful in handling complex queries that require detailed information from multiple sources.
How does Deskhero's AI enhance personalization?
Deskhero's AI learns from customer interactions and continually improves its suggestions. This leads to more personalized and effective customer service.
* This article provides an example of how a fictive company in the Wholesale of video cameras and projectors industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
