ProjectorPro Distributors uses Deskhero's AI capabilities to generate a comprehensive knowledge base from various sources such as Word documents, PowerPoint presentations, PDF files, and scraped website data. This allows the company to provide accurate and detailed information to customers in real-time.
The AI-powered ticket management system helps ProjectorPro Distributors to prioritize and categorize customer queries effectively. The system uses OpenAI embeddings from previous tickets and knowledge base articles to suggest relevant responses, significantly reducing response times and improving the efficiency of the support team.
Deskhero's advanced search bar, powered by AI, enables ProjectorPro Distributors to quickly find relevant content from their vast database. This feature is particularly useful in handling complex queries that require detailed information from multiple sources.
ProjectorPro Distributors uses Deskhero's custom fields and user groups to personalize customer interactions. The AI system learns from these interactions and continually improves its suggestions, leading to more personalized and effective customer service.
Finally, ProjectorPro Distributors leverages Deskhero's REST API to integrate the platform with their existing systems. This seamless integration ensures that all customer data is centralized, further enhancing the effectiveness of the AI capabilities.
How does Deskhero's AI improve the management of the knowledge base?
Deskhero's AI generates a comprehensive knowledge base from various sources such as Word documents, PowerPoint presentations, PDF files, and scraped website data. This allows the company to provide accurate and detailed information to customers in real-time.
How does Deskhero's AI help in handling complex queries?
Deskhero's AI-powered search bar can quickly find relevant content from a vast database. This is particularly useful in handling complex queries that require detailed information from multiple sources.
How does Deskhero's AI enhance personalization?
Deskhero's AI learns from customer interactions and continually improves its suggestions. This leads to more personalized and effective customer service.
* This article provides an example of how a fictive company in the Wholesale of video cameras and projectors industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
