ProVideo Distributors deals with a diverse range of customers, each with unique needs and queries. The company uses Deskhero's user groups feature to segment its customers and provide tailored support. The AI capabilities of Deskhero assist in this process by suggesting replies based on the specific user group's previous tickets and knowledge base articles.
The company also uses custom email domains to maintain brand consistency in its communications. Deskhero's AI enhances this feature by using OpenAI embeddings from previous emails to suggest appropriate responses, maintaining the company's tone and style.
ProVideo Distributors leverages Deskhero's knowledge base feature to create a comprehensive repository of information. The AI capabilities of Deskhero generate articles from Word, PowerPoint, and PDF files, making it easy for the support team to find and share relevant information with customers.
Deskhero's Kanban board feature is used by ProVideo Distributors to manage and track customer queries. The AI assists in this process by predicting ticket priorities based on previous interactions, helping the team to manage their workload effectively.
Lastly, ProVideo Distributors uses Deskhero's REST API to integrate the platform with its CRM system. This integration allows the company to have a holistic view of customer interactions, improving service quality and customer satisfaction.
How does Deskhero's AI assist in managing customer queries?
Deskhero's AI predicts ticket priorities based on previous interactions, helping the support team to manage their workload effectively.
How does the AI enhance the custom email domain feature?
The AI uses OpenAI embeddings from previous emails to suggest appropriate responses, maintaining the company's tone and style in its communications.
How does Deskhero's AI improve the knowledge base?
The AI generates articles from Word, PowerPoint, and PDF files, making it easy for the support team to find and share relevant information with customers.
* This article provides an example of how a fictive company in the Wholesale of Video Equipment industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
